Effective July 11, 2026 · Omnio Services, Grand Island, NY · support: (716) 222-8454
When you create an account or book a service we collect your name, email, phone number, service address(es), and the details of the jobs you request. Service providers additionally give us business details, service areas, rates, and verification documents.
Payments are processed by Stripe. Your card number is entered on Stripe's secure pages and stored by Stripe — Omnio never sees or stores full card numbers. We keep only a reference to your saved payment method (brand and last four digits) so future jobs can be charged after you confirm completion.
To match your booking with vetted local professionals, schedule and communicate about jobs, process payments after you confirm work is done, provide the in-app assistant, and keep the marketplace safe. We do not sell your personal information.
We share job details (name, address, requested service, schedule) with the professional who accepts your booking — that's how the service happens. We use trusted processors: Stripe (payments), Supabase (secure data hosting), and Anthropic (the in-app assistant processes the messages you send it).
If you opt in, Omnio sends transactional text messages about your account and bookings (confirmations, schedule updates, quote approvals, job-completion and payment notices) from (716) 222-8454. Consent is optional and is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help, or contact hello@omnio.services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the vendors and aggregators that operate message delivery on our behalf.
You can permanently delete your Omnio account and personal data at any time, no app reinstall required. Two ways: (1) In the app: Settings → Password & security → Delete my account & data. (2) By email: send a message from your account email to hello@omnio.services with the subject "Delete my account". Personal data (name, contact details, address, preferences) is removed immediately upon processing; transaction records we are legally required to retain (e.g., payment records) are anonymized. Requests are completed within 30 days.
You can update your details in the app, remove saved ideas and chats, and request account deletion by contacting support. Notification preferences are controlled in your account settings.
Data is stored with row-level security so customers and providers can only access their own records. We retain booking and payment records as required for accounting and dispute resolution.
Omnio is for adults 18+ and is not directed at children.
Questions? Contact us at the number above or through the app.